About Collins Tours
Our Commitment
Collins Tours will provide high-end group travel products for the experienced traveler. Through providing unique escorted travel products, Collins Tours will ensure our clients receive a higher than average level of satisfaction and value for their money.
ABOUT THE COLLINS FAMILY
Collins Tours was founded in 1960 by Carl and Judy Collins of Saint John, New Brunswick. Fuelled by a passion for travel, sharing new experiences , Carl and Judy have hosted thousands of Maritimers, helping them to experience their travel dreams and adventures. Each trip was carefully curated and planned by Carl and Judy. They differentiated themselves by coordinating every last detail to ensure a worry-free experience for their customers and by providing premium group experiences.
The company is now led by their son, Greg Collins, who spent most of his life travelling and learning from his Mom and Dad's experiences. Greg holds a Business Degree and a Diploma in Hospitality and Tourism. He has grown the company to include over 50 annual tours, including some of the most exclusive premium offerings available from the Maritimes. While the company remains based in the Collins' hometown of Saint John, tour pick up points are coordinated across the Maritimes.
HOW WE MEASURE PERFORMANCE
Our success will be measured by the level of satisfaction from each and every customer we serve. We want to ensure our services provide an overall positive experience when acquiring travel reservations. Measuring performance will include:
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Employee satisfaction, orientation, and training
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Customer focus and commitment
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Satisfaction from our customers, number of returning clients, and increased sales
WHERE WE'RE GOING
Through dedication, we will continue to meet our customer’s needs, wants, and expectations. Focusing on the psychographics of why people are traveling and the destinations they choose we will expand our market and increase our knowledge and expertise of travel to other areas.
HOW WE'LL GET THERE
Collins Tours is committed to providing superior service to each client we serve.
We strive to offer genuine value and quality in our travel products.
OUR VISION
Collins Tours & Consulting Ltd. is a locally owned and operated, licensed, Maritime Canadian Travel Agency/Tour Operator. In recent years we have expanded from being primarily a full-service travel agency to a highly efficient and ever-growing Atlantic Canada and Ontario Tour Operator. Our goal is to continue to increase our market share in the higher end experienced traveler, through targeting segments of the baby boomer and senior markets. We have over 55 years of hands-on experience in the travel industry with travel professionals who have traveled globally. With our outstanding supplier relationships, exceptional buying power and company commitment to product excellence, we will grow and expand our first class escorted group travel products. Through this commitment, our company is destined to excel and continue to provide our clients inspired experiences and new friendships abroad.
Susan Sontag