Frequently Asked Questions
FAQ
FLIGHTS
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Do I need to reserve my own airfare? Collins Tours is happy to assist you and accommodate flights. As aresult of tight tour scheduling, we strongly advise our passengers to purchase Collins Tours Inclusive Airpackages. For a more detailed explanation of Collins Tours Inclusive Air, please read our statement towardsthe beginning of this brochure. We do not accept responsibility for air arrangements made on your own. Onoccasion, it is necessary to change tour dates. In this case, we can only protect reservations booked throughCollins Tours. It is the responsibility of the guest to check-in to their flight. Collins Tours encourages earlyflight check-in to ensure a greater selection of seats. Not all airlines offer pre-assigned seats. Some charge afee for seats which will be at the guests’ expense.
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ATTRACTIONS & SIGHT SEEING
Are attractions/sites always available? Access to some attractions or sites may be restricted or limited byholidays, weather conditions or other circumstances. As a result, the order of our sightseeing schedule mayrequire alteration to maximize your tour time. Boat excursions are always reliant on weather. Please notethat it is impossible to guarantee wildlife sightings.
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PHYSICAL DEMANDS
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How much walking is required? We pride ourselves on making tours accessible to all interested guests;however, some itineraries include mildly challenging activities and may consist of walking on uneven terrainor significant walking at times. In many cases, the most unique and special landmarks and iconic locationscan only be accessed on foot. If you would prefer to stay at the motorcoach or decline to visit the site, simplyspeak to your tour manager to express concerns to create a solution that works for everyone.
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DOCUMENTATION
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Do I need a Passport? Government-issued identification is essential for air travel. In addition, a validpassport is required for all trips outside Canada. Collins Tours will advise passengers of special entryrequirements for relevant countries. We recommend that your passport has seven months validity.Passports/visas are the responsibility of each client.
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EXTENDING YOUR STAY
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Can I extend my tour? Yes! You can enhance your tour experience by purchasing extensions on select tours.Collins Tours offers pre/post hotel nights prior to and/or after a tour for you to experience a destinationindependently. Tour managers will not be available during extensions.
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EXTRAS
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What is not included in the tour price? The tour price does not include air travel, transfers, visas, customary end-of-trip gratuities for your tour manager, driver, local guides, hotel housekeepers, and any incidental charges. *Please Note: Collins Tours Inclusive Air pricing is available for each applicable tour – this package includes all air travel prices and in-destination transfers.
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LATE TOUR BOOKING/RESERVATION
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How late can I book a tour? Tour sales typically close 7 days prior to departure. All late bookings are request-based.
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MEETING MY TOUR MANAGER
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Where and when do I meet my Tour Manager? On some of our motorcoach tours, your tour manager will greet you when you board the bus, however in many circumstances, the tour manager will be picked up at a location different to your own. In this case, the bus driver will assist with luggage and help you to a suitable seat. On tours that require air travel, your tour manager may meet you in the final destination airport or while traveling. When meeting in the destination, your tour manager or representative will meet you at the luggage claim for your private hotel transfer. For those who arrange their own airfare, hotel address, phone number and additional contact information will be included in your tour documentation package and you are required to arrange your own transportation from the airport.
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CANCELLED TOURS/ALTERATION/REVISION
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Could tour dates change? While infrequent, Collins Tours does reserve the right to cancel a tour prior todeparture. If Collins Tours cancels the tour due to low numbers, alternate dates will be provided at equalcosts for same accommodation/service. Collins Tours will gladly refund clients in this instance with futuretravel vouchers for an alternate Collins Tours product if the new travel dates are not adequate. Cancellationsthat occur due to unforeseen catastrophic events, acts of God, global pandemics, or similar occurrences out ofCollins Tours’ control may result in loss of funds, cancellation penalties, and/or future travel credits toalternate dates of travel or an alternate Collins Tours product.
